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Re: CLC Customer Service??
By:Randy Knauff
Date: 6/15/1999, 1:48 pm
In Response To: CLC Customer Service?? (Byron Lawrence)

> Having finished the Chesapeake 17' (and finding CLC staff to be extremely
> friendly and helpful), I was looking forward to building their new North
> Bay from a kit. CLC answered several questions that I had regarding
> weight, size, etc. but I explained that I already had fiberglass and epoxy
> and didn't need that additional material included in the kit (or the kit
> price). The relevent portion of my e-mail exchange with them is below:

> BL: (a)I already have PLENTY of fiberglass and epoxy...don't need any
> more...if this is a kit, can't the standard 'glass and epoxy be removed
> (and taken off the price)?

> CLC: We only sell complete kits; sorry.

> I was caught a bit off-guard by their response. CLC has normally gotten
> very high marks for their customer service/kit customization. Maybe I
> caught them on a bad day, but I was less than impressed with their
> response. As a result of their attitude , my next boat will be a
> "basic" kit from Pgymy, not CLC.

Funny world! I called Pygmy, told them I had plenty of wood, glass and epoxy from previous products and could I just buy the plans for the Coho.

PYGMY: We only sell complete kits. (NO sorry)

Both companies are good, they have their policies for business reasons and probably don't want to modify them much to avoid extra work on their part. I don't think EITHER company sells partial kits based on customer choices of what to include or not in the kit.

At least I can get plans for Chesapeake boats. I'd like to build a Coho but can't get plans and won't steal the measurements off a friend's boat, so I'm stuck. : )

Messages In This Thread

CLC Customer Service??
Byron Lawrence -- 6/11/1999, 10:37 am
Re: CLC Customer Service??
Randy Knauff -- 6/15/1999, 1:48 pm
Re: CLC Customer Service??
Mike Hanks -- 6/23/1999, 10:56 am
Re: CLC Customer Service??
Shawn Baker -- 6/15/1999, 3:47 pm
Re: CLC Customer Service??
Dan Gunn -- 6/14/1999, 11:38 pm
Re: CLC Customer Service -- GOOD
Will Brockman -- 6/16/1999, 10:30 am
Great CLC sevice
Mark Roberts -- 6/15/1999, 8:24 am
Re: CLC Customer Service??
Nolan -- 6/15/1999, 7:47 am
Re: CLC Customer Service??
Jack Martin -- 6/16/1999, 6:37 am
Re: Deviation Reaction
Don Beale -- 6/16/1999, 12:55 am
Re: A Luan CLC boat?!
Shawn Baker -- 6/15/1999, 3:42 pm
Re: CLC Customer Service??
Grant Goltz - Squeedunk Kayaks -- 6/14/1999, 9:21 pm
Re: CLC Customer Service??-Set the record straight
Grant Goltz - Squeedunk Kayaks -- 6/17/1999, 3:41 pm
Re: Customer priorities??
lee -- 6/14/1999, 12:04 pm
Re: CLC Customer Service??
Mike Hanks -- 6/13/1999, 11:17 pm
Re: CLC Customer Service??
Don Beale -- 6/12/1999, 12:51 am
Re: CLC Customer Service??
Jim Gabriel -- 6/11/1999, 5:33 pm
Re: CLC Customer Service??
Mike R. -- 6/11/1999, 1:33 pm
Re: CLC Customer Service??
Jan Gunnar Moe -- 6/11/1999, 1:33 pm
Re: CLC Customer Service??
Brian -- 6/12/1999, 8:35 pm
Re: CLC Customer Service??
Tony -- 6/17/1999, 11:40 pm
Re: CLC Customer Service??
Brian -- 6/20/1999, 10:28 pm
Re: CLC Customer Service??
Tony -- 6/20/1999, 11:41 pm